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Refund policy

ESSE RETURN & REFUND POLICY

Last Updated: October 26, 2026

At ESSE, we want you to feel confident in your purchase. Because our products are personal body-care products, we maintain the following return, refund, and cancellation policy to protect product quality, customer safety, and a consistent shopping experience.

14-Day Return Window

Eligible customers may request a return within 14 calendar days of the date the order is delivered.

Return requests may be submitted through ESSE’s available self-service return system.

To be eligible for a standard return, the product must:

  • Be unused, unopened, and in its original condition;

  • Have its original seal, packaging, and labeling intact; and

  • Be associated with a valid ESSE order.

Submitting a return request does not automatically guarantee approval. Return eligibility may be reviewed based on the condition of the product and the terms of this policy.

Personal-Care and Hygiene Products

For health, hygiene, and product-integrity reasons, opened, used, tested, or otherwise unsealed body-care products are not eligible for preference-based returns.

This includes returns based solely on:

  • Scent preference;

  • Texture preference;

  • Change of mind;

  • Personal preference; or

  • Purchasing the wrong scent or product by mistake after the product has been opened.

Because fragrance perception is subjective, disliking a scent after opening a product does not, by itself, make the product defective.

This restriction does not apply to products that arrive damaged, defective, incorrect, leaking, unusable, or otherwise qualify for a remedy under applicable law.

Automated Return Requests

Customers may use ESSE’s available self-service return process to request an eligible return within the 14-day return window.

If the self-service option is available for your order, please follow the instructions provided through your order or customer account.

ESSE may review return requests before approving them.

Products that do not meet the eligibility requirements above may be denied.

Return Shipping

For approved preference-based returns, the customer is responsible for return-shipping costs unless otherwise stated.

ESSE does not charge a restocking fee for approved returns.

If a return is required because ESSE sent the wrong product or because an item arrived damaged, defective, leaking, or otherwise unusable, ESSE will provide an appropriate resolution and will not require the customer to bear return-shipping costs where the issue is attributable to ESSE.

We recommend using a trackable shipping method when returning an approved item.

ESSE is not responsible for return packages lost before reaching us, except where responsibility cannot legally be excluded.

Damaged, Defective, Incorrect, or Missing Orders

Please inspect your order after delivery.

If your order arrives:

  • Damaged;

  • Defective;

  • Leaking;

  • Missing an item;

  • Containing the wrong item; or

  • Otherwise unusable due to an issue with fulfillment,

contact info@esseformen.com as soon as reasonably possible.

Please include:

  • Your order number;

  • A description of the issue; and

  • Photographs when appropriate.

For these issues, please contact ESSE directly rather than submitting a standard preference-based return request.

After review, ESSE may provide a replacement, refund, store credit, or other appropriate resolution depending on the circumstances.

Refunds

Once an approved return is received and inspected, ESSE will notify you of the refund status.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days after ESSE processes the refund for your financial institution or payment provider to post the credit.

Processing times vary by financial institution and payment provider.

Original shipping charges are generally non-refundable except where:

  • The order was incorrect;

  • The product arrived damaged or defective;

  • The order was never shipped;

  • ESSE is otherwise responsible for the issue; or

  • A refund of shipping charges is required by applicable law.

Order Cancellations

Eligible, unfulfilled orders may be canceled through ESSE’s available self-service cancellation option during the cancellation window displayed after purchase.

ESSE currently provides an automated cancellation window of 15 minutes after an eligible order is placed.

If you wish to cancel within that window, use the self-service cancellation option provided through your order when available.

Once the automated cancellation window has expired, cancellation is no longer guaranteed.

If you need assistance after the cancellation window has closed, contact:

info@esseformen.com

If the order has not entered fulfillment or shipped, ESSE may still be able to cancel it.

Once an order has entered fulfillment or has shipped, it can no longer be canceled and will instead be subject to the applicable return rules in this policy.

Final Sale Items

If ESSE designates a product or collection as Final Sale, that designation will be clearly disclosed before purchase.

Final Sale items are not eligible for preference-based returns or cancellations after the applicable cancellation window has closed.

A Final Sale designation does not eliminate any remedy that may be required for a damaged, defective, incorrect, or otherwise nonconforming product under applicable law.

Skin Reactions and Product Sensitivities

Individual skin sensitivities and allergic reactions may vary.

Customers should review the full ingredient list before use.

If you have sensitive skin, known allergies, or a history of reactions to cosmetic or fragrance products, patch testing is recommended before broader use.

Discontinue use if irritation, redness, itching, burning, swelling, rash, or another unexpected reaction occurs.

A patch test may help identify certain sensitivities but does not guarantee that an adverse reaction will not occur.

ESSE is not responsible for reactions resulting from use contrary to product directions, disregard of disclosed warnings, use despite a known allergy to a disclosed ingredient, or other misuse, to the extent permitted by applicable law.

Nothing in this section limits any rights or remedies that cannot legally be waived.

Non-Returnable Items

Except where required by law or where an item arrives damaged, defective, incorrect, or otherwise nonconforming, the following are not eligible for preference-based return:

  • Opened or used personal-care products;

  • Products with broken or removed seals;

  • Final Sale items;

  • Gift cards, if offered;

  • Promotional or complimentary products with no purchase price; and

  • Items specifically identified as non-returnable before purchase.

Contact

For return, refund, cancellation, or order-related questions:

ESSE
Dallas, Texas, United States
Email: info@esseformen.com

Nothing in this policy is intended to limit or waive any consumer right or remedy that cannot legally be waived under applicable federal or state law.