Shipping Policy

Last Updated:  January 2, 2026

Esse ships orders within the United States only.

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Order Processing

All products are handmade and processed within 2–3 business days after your order is placed, excluding weekends and holidays.

Processing time refers to preparation before shipment and does not include transit time.

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Shipping Methods & Rates

• Shipping rates are carrier-calculated at checkout

• We ship using Shopify Shipping, which may include USPS, UPS, or other carriers

• Shipping options and estimated delivery times are displayed at checkout

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Order Tracking

Once your order ships, you will receive an automatic email with tracking information. Please allow time for tracking updates to appear.

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Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your address, contact us immediately. We will attempt to correct the address if the order has not yet shipped, but we cannot guarantee changes once processing begins.

Esse is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

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Lost, Stolen, or Delayed Packages

If a package is marked as "Delivered" by the carrier but not received:

• Customers must first contact the shipping carrier to initiate an investigation

• We will review each situation case by case after the carrier process is initiated

Esse is not responsible for packages once they are marked as delivered, but we will make reasonable efforts to assist when possible.

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Shipping Delays

Delivery times are estimates and may be affected by factors outside our control, including:

• Carrier delays

• Weather conditions

• Holidays or peak shipping periods

Esse is not liable for shipping delays caused by the carrier.

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Contact Us

For questions regarding returns or shipping, please contact:

Esse
Dallas, Texas
Email: info@esseformen.com